As the LED display industry enters a new phase of high-quality development, user demands for service responsiveness, technical support, and global coordination have reached an unprecedented level. However, the industry has long been plagued by issues such as inconsistent service standards, slow response times, and difficulties in providing cross-border support—all of which have become key bottlenecks hindering customer experience and the realization of value.
Absen has keenly recognized this trend and officially unveiled a new set of service standards for the LED industry at the Absen Spring Event 2026, aiming to redefine the industry’s service benchmarks through a systematic, quantifiable, and traceable service framework. The value of this standard lies not only in transforming the concepts of “Fast, Professional, Global” into actionable and measurable service service commitments, but also in driving efficiency through standardization, ensuring delivery quality through specialization, and achieving resource synergy through globalization. This truly elevates service from a mere “post-sales process” to a “value engine,” building a long-term support system characterized by “Fast, Professional, Global” for customers worldwide.
AbsenCare, Your Trusted LED Display Service Partner, Always by Your Side.
AbsenCare is Absen’s professional service brand designed for global customers. Your Trusted LED Display Service Partner, Always by Your Side” not only conveys the brand’s philosophy but also represents the company’s unwavering commitment to service quality, responsiveness and professional technical capability. The core driving force behind AbsenCare is the “SUPERCARE” service system, which encompasses nine key strengths and ultimately crystallizes into three key words: fast, professional, global.
Fast: Every second counts—ensuring business continuity
In LED display applications, downtime means a loss of time and opportunity. Absen has established a 24/7/365 online customer service center, implementing a global, efficient response mechanism that guarantees a response to online inquiries within 10 seconds and the provision of online solutions within 30 minutes. Regarding repairs and on-site service, SMD product repairs are completed within 5 days domestically and 8 days internationally. For on-site service, engineers arrive at key domestic cities within 4 hours and in key international regions within 24 hours, ensuring rapid restoration of equipment operation.
In addition, Absen has established an industry-leading three-tier service architecture: the first tier consists of a global online service center, the second tier comprises overseas RMA repair centers, and the third tier consists of a localized service network. These three tiers operate in coordination to ensure seamless service and efficient response times.
Professional : Certified Engineers + Unified Standards + Scenario-based Solution
Absen has over 170 in-house professional service engineers, all of whom have undergone rigorous training and certification and have an average of more than eight years of industry experience. Since 2014, the company has implemented the ACE Engineer Certification Program, conducting more than 300 training sessions and certifying over 5,400 engineers worldwide, thereby providing a solid guarantee of service quality.
In terms of service processes, Absen implements standardized operating procedures, with clear guidelines for every stage—from gathering customer feedback to service delivery and client verification. At the same time, the company regards service as its “second core product,” offering comprehensive, scenario-based solutions that cover the entire product lifecycle—including pre-sales, during-sales, and after-sales support—for vertical markets such as DOOH, Rental & Stating, PROAV, and SPORTS, while accommodating customers’ customized needs.
Global: A network of local offices combined with digital platforms to deliver “zero-distance” service
Absen has established a global service network comprising 15 primary service centers, 25 secondary service centers, and over 1,000 service partners, effectively reducing service response times and providing localized support. At the same time, the company operates an industry-leading service management system that enables end-to-end digital monitoring and transparent management of service requests, resource scheduling, work order tracking, and SLA fulfillment, ensuring consistent, high-quality service worldwide.
Continuous Evolution, Creating Value Together with Our Customers
“Fast, professional, global” is not only AbsenCare’s core strength but also Absencare’s solemn commitment to its global customers. Moving forward, Absencare will continue to be driven by technological innovation and service evolution, working hand in hand with global partners to build a more efficient and reliable LED display service ecosystem.
