When spare parts such as display screen modules, receiving cards, or adapter boards fail, customers can send the individual spare parts to Absen's designated repair center for servicing.
1. Faults are reported by the customer and sent to Absen's designated repair facility.
2. Absen returns the parts to the customer after the repair is completed.
1. For failures of module, power supply, adapter board, etc. on the display screen:
2. For control system failures on the display screen (Graphics Card, Multi-Function Card, Transmission Card, Receiving Card).
3. For faults in other equipment configured by Absen.
Absen provides screen and control system accessories purchasing services for customers who need spare parts.
Service Content:
On-site training can be provided by Absen engineers and technicians for users and maintenance personnel related to customers.
1. The warranty period for spare parts purchased together with the display screen matches the warranty period for the screen.
2. Spare parts purchased separately are covered by a 1-year warranty.
Providing true-to-life LED display solutions and services has been Absen's core competency since the company's founding. Through providing outstanding service, Absen has become a global leader and the first LED manufacturer to achieve a 5-star rating in the "Goods After-Sales Service Evaluation System" standard certification.
A pioneer in the LED display industry, Absen introduced the concept of a multi-media customer service center, which offers multi-channel access through social media, phone, official website, email, etc. With this service, customers enjoy access to round-the-clock instant response, a five-minute diagnostic process, as well as 30-minute online problem resolution. The goal is to guarantee the quality and effectiveness of online services.
Contact Information for Absen's Full-Media Customer Service Center:
Telephone: 400-700-3278 Official Service Hotline Absen Official Service Email:
[email protected]
Website: https://www.absen.cn/support/service
1. Management of the project, including initiation, meetings, progress reporting, and on-site measurements. 2. Preparation of construction plans, steel structure drawings, wiring diagrams, etc. 3. Communication with customers, preparation and provision of documents on site. 4.Guidance for screen installation (excluding instructions on the construction of steel structures and the laying of main cables). 5. System debugging, testing, and acceptance. 6. Training on precautions for regular maintenance
Absen can provide project management and tracking services for large turnkey installation projects in cases where the contractor does not have professional project managers or project management capabilities.
On-site training can be provided by Absen engineers and technicians for users and maintenance personnel related to customers.
Service Coverage: Professional training on the everyday operation and maintenance of display screens, distribution boxes, and control equipment.
1. Purchase of module, power supply, transmission card, receiving card, multifunction card used on the display screen;
2. Purchase of connecting network cables, row cables, power cables, etc.;
3. Other Absen panel parts and connectors.
